Meet M.i.a.
Employees text a question and get clear, plain-language guidance on coverage, costs, and next steps—fast and directly on their inbox.
Explains deductibles, copays, coinsurance, and in- vs out-of-network—and confirms what’s needed (referrals, prior auth).
No logins. No portals. MIA works alongside your existing benefits platform—so getting answers is as easy as sending a text.
Timely reminders for screenings, vaccines, and routine visits—helping employees follow through and stay on track.
Your tone. Your language. Responses that feel human and consistent with your culture—without sounding like a bot.
Reduces HR and call-center burden by resolving common questions on the first try and escalating only what needs a human.
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